Terms & Conditions

INTRODUCTION


By browsing and using this website you are agreeing to comply with and be bound by these terms and conditions of use, together with our privacy policy, If you disagree with any part of these terms and conditions, you must not use this website.


DELIVERY


Goods will usually be despatched within three working days ­ subject to availability. The method and address for delivery will be specified on the customer order. All UK deliveries are sent by Royal Mail (for parcels up to 1kg), or by courier.


UK deliveries to retail customers with an order value of under £40 are charged at a flat rate of £3.00. All UK orders to retail customers over £40 are sent free of postage. 


Deliveries can be made to a different address to the credit cardholder's. (You can also take advantage of our free gift wrapping and personalized message service). The invoice will be sent by separate cover to the cardholder's address.


RETURNS


Under the Sale of Goods act, in the case of faulty goods, we allow a period of seven working days from receipt of the goods, for the customer to reject and return the goods for an exchange or full refund. All other refunds are made at the discretion of the company. Your rights to return goods are protected under the EU Distance Selling Directive.


CANCELLATIONS


Under the Distance Selling Regulations, all UK customers have the right to cancel orders placed through a website within fourteen days of their receipt of the goods. UK residents wishing to cancel an order under these regulations should email hello@eilanaturalskincare.co.uk as soon as possible to arrange to return the goods in their original packing and in their original condition.


Eila Natural Skincare Limited will not accept any responsibility for the loss or damage to goods returned in this way until they are received at our address. We recommend that returns are sent by a recorded or tracked method of delivery. Once we receive the goods, unopened and in saleable condition, a refund for their cost will be made to your credit / debit card. We will send you an acknowledgement of this by email.


TAX CHARGES


For orders made from the UK or the European Union, VAT is added at the current rate. 


SECURITY


When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


PRIVACY


All the information we collect about you is held with the utmost care and security. The information you share with us is needed to enable us to fulfil your order and make sure it is delivered correctly. By sharing your contact details with us, we can answer any questions you may have or notify you about the status of your order. You will also be included in our mailing list so that you can be kept up to date with our latest news and offers. You may unsubscribe from our contact list at any time by emailing hello@eilanaturalskincare.co.uk with the word "unsubscribe" in the subject line. We will never share your contact details with any third parties, unless we are required to do so by law or regulation.


Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes


GENERAL CONDITIONS


Eila Natural Skincare Limited guarantees that all goods offered for sale on this website are fit for their intended purpose. However, the information on this website describing the traditional uses and perceived benefits of natural ingredients is from published sources and is provided for information purposes only, and is without warranty; either expressed or implied. Eila Natural Skincare Limited reserves the right to change, add or or amend content or information contained in this website at any time.


COPYRIGHT


Material on this website is protected by copyright which is owned by Eila Natural Skincare Limited. The contents may be viewed, printed and download by the user for their own personal use, but must not be used for commercial purposes or incorporated into any publication without the written permission of the company.


PRODUCT DISCLAIMER 


The information on this website describing the traditional uses and perceived benefits of natural ingredients is from published sources and is provided for information purposes only, and is without warranty either expressed or implied.


LEGAL NOTICE


This website and its terms and conditions are governed by the laws of England and Wales. Any disputes arising from this website or its contents shall be resolved by the English Courts.


CONTACT US


You can contact us by email at hello@eilanaturalskincare.co.uk.