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Frequently Asked Questions

 

How are your products made?

All of our products are made by hand in Allie's home studio in Surrey. Our ingredients are ethically sourced, organic wherever possible and cold pressed to ensure the highest quality. Using only plant based oils means that every product is 100% natural. All of our products have been safety assessed and certified for sale in the UK and Europe.

How do I use oils?

Each of our product pages contains details of how to use each oil but if you are new to oils, here are some extra tips. 
~ using on damp skin helps to retain moisture in the skin, giving your skin a lovely glow
~ less is usually more, start with a few drops and build up depending on what your skin needs

~ don’t be afraid to use oils if you have oily skin, oil based products can help to balance oily skin

What is the shelf life of your products?

As our products contain no water, it is likely that they will last for 6 - 12 months once opened. We put a shelf life of 6 months on each of our product cards as we want you to enjoy each product while it is at its freshest. We use amber glass bottles to keep the ingredients fresh and we recommend that you store your products in a cool, dry place.

What is your delivery policy?

I aim to despatch orders within three working days and orders are sent via Royal Mail 2nd Class. Postage is £2.95 per order or free for orders over £35. For orders to Europe, there is standard postage of £8.00 per order.

What is your returns policy?

We hope you absolutely love your products and that they arrive safely but if for any reason you are not happy, please email us at hello@eilanaturalskincare.co.uk and we will do our best to help.

How can I contact you?

If you have any questions or need to get in touch, you can drop us a note by filling in the contact form on our homepage or by emailing hello@eilanaturalskincare.co.uk. You can also find us on Instagram and Facebook.

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